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The Fuel Tool help desk is open Mon-Fri 9:00am-5:00pm for all enquiries. If you have any issues placing an order out of hours, we will try to respond around the clock, any time of day, however, general enquiries will be replied to the following business day. Should you have a question, query or concern, please use the above form to contact us and and a member of our team will get back to you as soon as possible. Alternatively, please feel free to email our support team at and we will respond to your enquiry.

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If you are a heating oil supplier and would like to learn about the benefits of listing your heating oil prices on Fuel Tool, Click here to visit our Supplier Information Page.

Fuel Tool UK Offices:

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Fuel Tool News

Fuel Tool Telephone Support Restored
We thank you and appreciate your patience this week as we have now recovered from the recent busy period brought on by our troublesome invader, the "Beast from the East". Our normal telephone ordering and enquiries number is available again if you have queries or would like to purchase fuel. If you have any questions related to an order that has already been placed, please contact your heating oil supplier and not the Fuel Tool help desk as we will only forward your enquiry directly onto them. The contact details of your chosen oil supplier can be found in your Customer Control Panel at the top of the Fuel Tool website, or from your order confirmation email you will have received following the completion of your purchase. We wish to again say thank you to all of our loyal customers and appreciate your patience whilst getting through these past few weeks.

MET Office Red Weather Warnings
Weather warnings have been upgraded to Red Category across some of the UK today, with areas of heavy predicted snowfall reaching across most of England, Scotland and Wales. For up to date information, visit the Met Office website. You can also read this BBC News article just published with further information.

Contacting Your Fuel Tool Oil Supplier
If you have ordered with Fuel Tool, your order will have been passed onto an oil supplier whose details will be found in your order confirmation email. Should you have a query regarding your order during this extremely busy time, we urge you to be patient as fuel suppliers are trying their best to answer phone calls. Always remember that you can email your oil supplier as well. Their email details can be found in your order confirmation email as well. As always, if your query is urgent and you cannot get ahold of your chosen oil supplier, please feel free to contact the Fuel Tool team and we'll try our best to assist you.

Having a look outside, you may have noticed a bit of winter about. Heavy snow is predicted for the next week or so. Check your town's forecast now on the BBC Weather website. As demand goes up in this snowy time, you can imagine that naturally the delivery timeframes will increase and the price can rise as well. That said, order today and ensure the lowest price for your heating oil and get the soonest possible delivery. Let it snow, let it snow, let it snow...

Click to view more news at the Fuel Tool Heating Oil News Page.

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